Frequently asked questions
Where are Alziyana products made?
All Alziyana products are made in Morocco using high-quality natural ingredients inspired by the country’s rich botanical heritage.
Are Alziyana products natural?
Yes. Alziyana products are inspired by Moroccan botanical traditions and crafted using natural ingredients such as clays, oils, floral waters, and plant-based powders. The focus is purity, simplicity, and authenticity.
How should I store the products?
We recommend storing all Alziyana products in a cool, dark place to maintain their quality. Our oils are packaged in dark glass bottles to provide additional protection from light.
What is your return policy?
Returns are accepted for sealed, unused products within one week of the delivery date. Items must be returned in their original condition.
Return shipping is on us — just email hello@alziyana.com to start a return.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What is Argan Oil used for?
Argan oil is a natural oil from Morocco known for its deeply nourishing and hydrating properties. It helps improve skin softness, elasticity, and natural glow while remaining lightweight and non-greasy. It can be used on the face, body, and hair to deeply nourish, soften, and restore natural shine. It is especially suitable for hot climates like Dubai where skin and hair need hydration without heaviness.
What is Prickly Pear Seed Oil used for?
Prickly pear seed oil is one of the rarest beauty oils in the world. Rich in antioxidants and vitamin E, it helps brighten the skin, improve elasticity, and reduce the appearance of fine lines. It is often used as a facial oil for glow, hydration, and to soften the look of fine lines.
What is Moroccan Black Soap used for?
Apply on damp skin, leave for 5–10 minutes in the steam of a warm shower or hammam, then gently exfoliate with the Kiss glove (كيس) — the traditional Moroccan exfoliating glove. Your skin will feel renewed.
What is a Moroccan Hammam ritual?
A Moroccan hammam is a traditional skincare ritual focused on deep cleansing and renewal. It includes black soap, exfoliation, clay masks like ghassoul, and hydration with natural oils and floral waters. Today, it is also used as a weekly self-care ritual for glowing and purified skin.
What is Ghassoul?
Ghassoul is a mineral-rich clay from the Atlas Mountains, used for centuries to cleanse skin and hair. It is part of the wider hammam tradition — our ritual begins with Black Beldi Soap and Tabrima, and Ghassoul will be joining the AlZiyana collection soon.
What is Nila powder used for?
Nila powder is a traditional Moroccan indigo-based powder used in beauty rituals. It is known for helping brighten the skin, even out tone, and revive dull complexions. It is often used in body masks as part of Moroccan skincare traditions.
What is Akker Fassi used for?
Akker Fassi is a natural Moroccan beauty powder made from dried poppy petals and pomegranate peel. It is traditionally used to enhance skin radiance, give a natural glow, and is also used in lip and cheek tinting rituals.
What is Rose Water used for?
Rose water is a natural floral water distilled from rose petals. It is used to refresh, tone, and hydrate the skin. It also helps calm irritation and provides a gentle, soothing feeling suitable for daily skincare use.
What is Orange Blossom Water used for?
Orange blossom water is a floral water known for its refreshing and calming properties. It helps tone the skin, revitalize tired complexions, and add a natural glow while providing a subtle floral fragrance.
What is Tabrima?
Tabrima is a traditional blend of plants, applied to damp skin before the Kiss exfoliation. It softens the skin and prepares it, so the glove can do its work. It is not a scrub — it is the step that comes before.
Can Moroccan skincare be used in hot climates like Dubai?
Yes. Moroccan skincare is especially suitable for hot and humid climates. Ingredients like argan oil, prickly pear seed oil, floral waters, and clays help maintain hydration, balance oil production, and keep the skin fresh and glowing.
How often should I use Moroccan skincare rituals?
Light daily care like argan oil, rose water, or orange blossom water can be used every day. Deep cleansing treatments like ghassoul, Tabrima, Nila, or black soap are usually used 1–2 times per week depending on skin type.
What makes Alziyana different?
One word: Beldi. Our botanicals are made the traditional Moroccan way, from a single origin, certified organic where it matters and 100% natural always. No fragrance, no shortcuts. Every order is prepared with niyya — pure intention.
