سياسة الاسترداد

At AlZiyana, every order is prepared with care — and if something is not right, I am here to make it right.

Returns
You have 14 days from the date of delivery to request a return. To be eligible, items must be unused, unopened, and in their original packaging.
Our botanicals are natural, personal-care products: for hygiene and safety reasons, opened or used products cannot be returned or exchanged — this protects every Lalla we serve. Damaged or defective items are always taken care of, see below.

Damaged or Defective Items
If your order arrives damaged or defective, contact us within 48 hours of delivery at hello@alziyana.com or on WhatsApp (0586678404) with a photo of the item. We will send a replacement or issue a full refund at no additional cost.

Refunds
Once your return is received and checked, we will confirm the outcome by email. If approved, your refund is processed to your original payment method within 5–7 business days.

How to Request a Return
Email hello@alziyana.com or write to us on WhatsApp with your order number and the reason for return — we answer personally and will guide you through it.

Return Shipping
Return shipping costs are the responsibility of the customer, unless the item was damaged or defective.

With love,
Lalla Meryem — hello@alziyana.com